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Dell Maroc recrute 12 Profils (Casablanca)—-

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Dell Maroc recrute 12 Profils (Casablanca)
Casablanca, Ma
  • Closing date : —-

A propos de Dell Maroc

Depuis 1984, Dell Maroc joue un rôle essentiel dans la transformation de l’informatique, en rendant la technologie plus accessible aux entreprises comme aux particuliers.

Sa présence au niveau mondial dans plus de 40 pays lui permet d’appréhender un très grand nombre de demandes de clients entreprises ou particuliers et d’y répondre avec des solutions adaptées et innovantes.

Dell propose des solutions technologiques de bout en bout répondant aux besoins de toutes les entreprises, quelles que soient leur taille et la complexité de leurs systèmes d’information.

Des solutions d’infrastructures, de stockage en passant par une offre complète et variée de terminaux, de solutions technologiques et de services (virtualisation, cloud computing sécurité connectée…) Dell s’engage à répondre aux défis informatiques de tout type d’organisations.

Dell Maroc recrute 12 Profils (Casablanca)

 

> Virtualisation Technical Support Advisor 

We have an unrivalled opportunity for an experienced Enterprise Solutions Support Advisor to work with our EMEA ProSupport Enterprise Expert Centre staff, offering the highest level of technical support and remote advisory services to Dell’s Enterprise customer base on high-end/high value-add enterprise solutions/technologies including messaging, back-up/recovery & archiving, virtualisation, operating systems, networks & security and databases.  No other opportunity offers you such a high level of exposure to such a large enterprise client base and the associated enterprise solutions and technologies.  

As part of the Solutions Support Team (SST) you will be responsible for the overall Customer Experience (CE) of Dell’s Enterprise customers.

Your main responsibilities will involve:

  • Delivering phone and e-mail based resolution for advanced software customer escalations through troubleshooting, research, environment replication & identification of workarounds.
  • Actively supporting the customer in all aspects through to problem resolution while keeping the customer informed throughout life of the incident (s)
  • Interlocking with Technical Account Managers (TAMs) and Regional Sales Account Managers (SAMs) to address customer issues and queries.
  • Attending required technical training sessions and making effective use of assigned lab time while securing relevant industry certifications. 
  • Co-ordinating resources to resolve technical issues and turn around strained relationships at large high profile accounts in both pre and post-sale stages
  • Act as a trusted advisor to the management team on the technical front.

Your skills and qualifications will ideally include:

Six or more years of enterprise level networking and virtualization experience, particularly within large data centre environments.  Relevant industry certifications as listed below.

  • Advanced knowledge of one or more of the following: VMware View, XenApp, XenDesktop, Citrix Vdi-in-a-box, Wyse Device Manager,  Wyse Virtual Desktop Accelerator (VDA).
  • Advanced knowledge of protocols and technologies used in VDI solutions: RDP/RemoteFX, PCoIP, ICA/HDX, VNC.
  • Advanced knowledge of at least two of the following: W2K3, W2K8, RedHat Enterprise Linux or SuSE Linux Enterprise Server, VMware vSphere, Citrix XenServer, Wyse ThinOS, Wyse Linux v6, Microsoft Windows CE, XP.
  • Proven track record in troubleshooting complex solutions, ideally in the VDI space.
  • Industry certifications (SCS or STS for SMP/Notification Server, MCITP, MCTS, MCSE, CNE, CCNA, CCNP, CCSA, CCSP, RHCE, RHCA, Solaris SCSA, VCP, VCI)  
  • Fluency in English is a must.
  • Fluency in another European language would be a plus.

Whether your background is in hardware or software, or you’re at home with both, a career with us promises great training (and assistance to acquire professional certificates) and development, a fantastic work/life balance and real opportunities to progress. Language skills are a must, as we support our EMEA customers in 20 different languages. Apply today to the World’s largest start up

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> Sales Operations Specialist

The Sales Support Specialist will be responsible for processing partner deal registration requests and rendering a decision to approve or deny the requests within established timeframe / Service Level Agreement. Activities would include researching account ownership, searching pipeline / forecast for duplicate deals, and contacting partner, indirect team or direct account team, as needed to reach an approval / denial decision, and:

  • Extensive coordination of communications with sales force and cross-functional organizations
  • Providing operational support to maximize sales force productivity and improve Partner / Customer Experience.
  • Providing of solutions when facing issues and inconsistencies
  • Providing regular feedback & report on activities to manager
  • Contact with team leaders and customer account managers on a daily basis, to provide support, assistance and guidance in the process of deal registration
  • Interaction with Dell internal customers for follow-up on escalated issues to provide resolution or to continue issue resolution
  • Contact with peers and direct manager to discuss deals processing issues that affect group

Essential Requirements

  • Excellent communication skills in English in both written & spoken
  • 1+ year of work experience
  • Fluency in additional language preferred
  • Able to manage multitasking and multiple priorities
  • Proactive attitude with desire and ability to develop

Desirable Requirements

  • Italian or German Languages – Advanced would be a plus

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> Sales Intern-French Speaker

The Sales Intern is responsible for selling Dells support services offers to specified customer segments and/or geographical regions, ensuring the best in class performance. The daily tasks and responsibilities include:

• Attaining targeted sales goals for assigned account set
• Working with sales team, sales management and support services sales specialists on account planning activity
• Proactively identifying customer needs/requirements and recommending/quoting appropriate Dell Services
• Acting as a subject matter expert on all elements of the Services portfolio to support the sales organization to meet and/or exceed their objectives
• Focusing on delivering a positive customer experience according to Dell standards and ethics through engaging with the customer directly whilst building a relationship
• Developing, implementing and following up on plans to ensure best in class performance for the programs that he/she is responsible for
• Staying up-to-date with all new services offerings and Solutions, including market and competition trends

Essential Requirement:

• Graduated less than 12 months ago with a Bachelors degree or equivalent
• Excellent verbal and written communication skills in French
• Good knowledge of IT service offerings
• Proficient in managing time and resources
• Dynamic personality with a hunter mentality

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> Inside Product Specialist

The  Inside Product Specialist will be responsible for selling a defined set of products and services, will provide technical advice to the inside and outside sales teams during the sales process, and will be accountable for delivering technical solutions, products, and /or services that address customer /partners needs of varying complexity (via telephone, or e-mail); or working with subject matter expert to address a solution of even higher complexity.

The Pre Sales organization is seeking a highly motivated individual to fill an individual contributor role within the META middle East Turkey & Africa Inside Sales team. The  Inside Product Specialist will be responsible for providing support to assigned accounts in the Commercial or Enterprise segments.

  • Drive Key Performance Indicators & provide robust management of forecast & pipeline of Dell EMC portfolio & Provides technical advice to the inside sales teams during the sales process
  • Accountable for delivering technical solutions, products, and /or services that address customer needs of varying complexity (via telephone or e-mail),  or working with subject matter expert to address a solution of even higher complexity
  • Pro-actively manage high profile accounts via product road map discussions, quarterly calls & account reviews focused on business priorities, strategies & initiatives
  • Intelligently leverage inside and outside resources to provide optimal coverage and competitive advantage to drive incremental opportunities and acquire new customers
  • Occasionally attend executive briefing centers briefings with visiting customers
  • Assists in the on-going technical education and development of the broader team
  • Promotes and positions key strategic products and service offerings (Dell EMC products & solutions)

Essential Requirements:

  • Fluency in French &  English is required
  • 18 months in same job minimum .
  • Must have both the necessary technical knowledge and the real-world experience in designing and selling servers, networking and storage solutions
  • technical experience in servers, blades, convergence and Hyper convergence and Networking

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> Workforce Management

  • Real Time Service Level monitoring & corrective actions
  • Executes on agreed SL levers process, Executing staffing & skill changes through Avaya CMS
  • Answers business requests through CCO intake tool
  • Intake & resolution of IT & Tool incidents
  • Identifies systemic issues (i.e. tickets, outlier performance)
  • Performs Diagnosis & corrective actions and ad hoc reporting and data validation
  • Manages Aceyus user access, editing & change requests and contributes to teh management of to scheduled maintenance & BCP events

Essential Requirements:

  • Fluent English language skills are required (verbal & written)
  • 2 years professional industry experience in contact center operations- or workforce management is desired
  • General understanding of Contact Center telecom systems
  • Knowledge of Avaya ACD systems & CMS Supervisor
  • Experience with Aspect eWFM & Real Time Adherence
  • Professional experience with incident management systems and workflows

Desirable requirements :

  • Data analytics & ability to provide recommendations
  • Managing complex tasks in a busy environment
  • Solid communication skills (Written & Verbal)
  • Self-driven & dealing with ambiguity

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> Distribution Inside Sales Team Manager

  • Directs the efforts of others in the achievement of the strategy and operational objectives of the group, provides direction, development and inspiration to the team members in the organization
  • Could be a second level manager in the transactional space only Assists with site projects
  • Helps team shape deals with complex pricing, competitive analysis and longer deal cycle
  • Carries a basic complexity and revenue responsibility in a segment/vertical
  • Able to resolve the most complex customer escalation issue
  • Manages the hiring, staffing and maintenance of a diverse and effective workforce
  • Responsible for career development/planning, performance management and coaching of team members

Essential Requirements:

  • 8+ years of relevant experience or equivalent combination of education and work experience
  • Relevant experience in people management preferably in sales
  • Comfortable managing large teams of individual contributors
  • Understands how to translate strategic direction into results
  • Strong leadership skills

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> Sales Operations Manager

Support EMEA CSB Online organization through customer, operational and business support. Responsible for serving as primary interface between Online operations and other operational functions developing / communicating  processes and procedures relating to order administration and  fulfillment.

  • Evaluates and implements improvements programs and processes including: issues on  pricing, automation, tools and reporting programs.
  • Provides pre-sales and/or post-sales operational support by identification of order problems, and delivers solutions working cross-functionally to resolve. Liaises between the customer/partner and sales organization.
  • Focuses on delivering a positive customer or partner experience. Facilitates product and sales information flow. Drives sales operations process improvements
  • May serve as primary interfaces with other internal functions, based on BU and/or regional requirements. May be responsible for influencing sales behavior and capabilities.
  • Oversees /Manages operational support to the EMEA CSB Sales operations and Sales management. Manages coordination of communications and information dissemination with sales force and cross- functional organizations.
  • Coordinate all related Business Operations activities for the EMEA CSB Sales operations & Online management team

Essential Requirements :

  • 10+ years of relevant experience.
  • Ability to manage remote and lead large teams across EMEA
  • Ability to work effectively with senior management.
  • Ability to manage in a matrix environment.
  • Sense of urgency
  • Possesses strong analytical skills working with large data using excel and/or other reporting tools
  • Project management methodology utilization.

Desirable Requirements:

  • Customer focused.
  • Sense of urgency and ability to take initiative.
  • Time management skills, organizational skills, ability to execute and ability to adapt to change.
  • Ability to work independently, analyze information and draw accurate conclusions
  • To Hire best talent across the teams ( as needed) and develop team consistently

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> Specialist Client Technical Support

The technical Support Department is pleased to announce the recruitment of a Technical Support Agent who is fluent in French & English. His or her daily tasks include: 

  • Providing first-level support
  • Using troubleshooting techniques and tools to identify technical defects/issues
  • Assigning incidents in line with documented guidelines and procedures
  • Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while maintaining and updating customer database

Essential Requirements:

  • Fluent in French & English
  • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
  • Good organizational and interpersonal skills
  • Excellent telephone and customer handling skills
  • Ability to handle stressful situations and deal professionally with irate customers

Desirable Requirements:

• Certificate/Diploma in computing
• Working knowledge of PC architecture/technology

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> Finance- Business Operations Advisor

The role is to work within a globally distributed team whose responsibilities are centered on ensuring the integrity of data both within and exchanged between systems within the Dell Technologies Accounting Applications Infrastructure.

The individual will be acting as a subject matter expert for the design, implementation and execution of data completeness and integrity control processes across various key financial applications, performing high-level data tie-outs and reconciliations, defining and delivering internal and business facing dashboard reporting. The ideal candidate for this position will have prior experience of working with Finance or Accounting systems, combined with a strong technical skillset acquired through a formal qualification in InformationTechnology or related subject.

The role requires both strong individual contribution as well the ability to work effectively with remote team members.  The role requires significant interaction with multiple global groups across a range of functions, and the successful candidate will require strong communication skills, with the ability to understand and document requirements, issues and related resolutions.

The applicant will be responsible for the following tasks amongst others:

  • Implementation of existing control processes owned within the team
  • Identify data integrity failures for associated controls, perform root cause analysis, and coordinate with Business, IT and colleagues to resolve failures in a timely manner
  • Engage with project teams to define & document control requirements, and design, build and implement new controls from inception through to continuous monitoring
  • Collaborate with colleagues to address maintenance and enhancement requirements for existing controls and automated solutions
  • Design and implement internal and business facing reporting solutions using the appropriate reporting technologies
  • Support the walkthrough of control processes with internal and external auditors
  • Support other operational activities within SCG as required

Essential Requirements

  • Excellent communication skills in English both written and spoken
  • Bachelor’s degree required with around 3-5 years of work experience, of which 1-2 years of relevant experience would be desirable
  • Demonstrable Advanced SQL knowledge
  • Prior experience of SQL Server database administration, preferably with SSIS and SSRS.
  • Proficiency in the following programming languages is desirable: C#, VB, JavaScript
  • Familiar with Tableau reporting or similar Business Intelligence tools
  • Experience with Oracle Financials and / or SAP either as a user or an administrator is desirable

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> Sales Compensation Financial Analyst

The overall purpose of this role is to manage the Sales Compensation Plan (SCP) process for one or several EMEA countries, segments and functions and be the main business partner within SCP. As part of the SCP team you will ensure process compliance with the Sales Compensation Plan and SCP Policy, contribute to SCP process standardization, centralization and simplification. Daily tasks include:

  • Manage end to end sales commissions process for complex countries/functions under you and your team members
  • Scope respecting deadlines as per SCP calendar and payroll calendar
  • Complete pay review & resolve issues before commissions submission to payroll, make sure SCP attainment and commission payout per individuals is calculated correctly and on time
  • Be subject matter expert in commissions area, coordinate and support SCP activities within team
  • Business partnering with Senior management, Finance, Sales, Sales Operations, HR and Payroll, provide them with accurate and timely information & follow up on the issues
  • Effectively interact with Sales and Finance population and resolve autonomously the majority of questions and potential conflicts regarding SCP; help other team members to solve their issues
  • Perform business analysis on sales commissions to support management understanding and decision making

Essential Requirements

  • Excellent communication skills in English both orally and in writing
  • Preferred Bachelor’s degree
  • Analytical and detail oriented profile
  • Strong interpersonal and presentation skills
  • Strong problem solving and process improving ability
  • Extensive excel proficiency and databases skills
  • Comfort with changing environment and able to work under the pressure and within tight deadlines

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> Technical Support Agent

The technical Support Department is pleased to announce the recruitment of a Technical Support Agent who is fluent in French . His or her daily tasks include:

  • Providing first-level support
  • Using troubleshooting techniques and tools to identify technical defects/issues
  • Assigning incidents in line with documented guidelines and procedures
  • Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while maintaining and updating customer database

Essential Requirements:

  • Fluent in English and Arabic
  • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
  • Good organizational and interpersonal skills
  • Excellent telephone and customer handling skills
  • Ability to handle stressful situations and deal professionally with irate customers

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> Business Operations Specialist

  • Responsible for all order booking activities and ensures all orders are processed in accordance with customer and business requirements. Manages the collection of all paperwork and ensures that all approvals are submitted, current and correct contract data is included and that all basic revenue recognition guidelines are met
  • Act as liaison between sales, business operations and GBO to ensure all orders are booked, billed, invoiced and shipped correctly, facilitate communications with other field organizations when necessary
  • Assist with sales management to ensure forecast and territory management accuracy, research and report discrepancies in sales figures and communicates with sales teams to update information accordingly
  • Assist with territory assignment governance activities including; hierarchy changes, new hire support, opportunity reassignment
  • May participate in District level sales manager meetings and conference calls. Prepares the weekly forecast for the weekly meeting, presentations for sales meetings and Quarterly Business Review meetings.
  • Help train new and existing sales personnel on all order management systems and processes.
  • May provide subject matter expertise on more complex deals including ELA’s, leases and involving some countries and/or business Units

Essential Requirements:

  • Fluent English and strong working knowledge of Microsoft Office products
  • Bachelor’ s Degree or Equivalent
  • Ability to work independently, analyze information and draw accurate conclusions.
  • Customer focused
  • Sense of urgency and ability to take initiative
  • Strong team spirit
  • Time management skills, organizational skills, ability to execute and ability to adapt to change

Desirable Requirements:

  • Additional languages will be an advantage as Portuguese
  • Previous working experience

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  • Created at: 03 Aug, 2018
  • Sector: Telecommunication / ICT / internet
  • Job ID: 1534065485
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Dell Maroc

Casablanca, Ma
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